Does Your Breakdown Service Provider Go That Extra Mile?
Now don t get me wrong here - I m sure that all the Breakdown Service companies will have some customers that are satisfied with their services. However, there is usually one company in any industry which gives that little bit extra or goes that extra mile .
This may be reflected in a mission statement produced by the company management for the employees to follow, which will set that company apart from others in the same industry, if followed correctly.
So, what sort of service do you expect?
Does your chosen Breakdown Service Provider meet your expectations or fall short, or do you get better service than you expected? Do the employees at the delivery end of the service go that extra mile ?
Here are two examples of that extra mile in relation to the Car Breakdown and Recovery Service available in the UK today.
This information comes directly from the horse s mouth (a local recovery vehicle operator). Certainly helpful to know when you are about to decide which Breakdown Cover service provider to choose.
Example One: fuel contamination . i.e. when the wrong type of fuel is put into the tank.
When this happens, the best thing to do is not start the vehicle. Obviously if the vehicle is started, it will have problems quite soon and become unusable and, in addition, will become costly to correct.
Would you expect a Breakdown Service to attend in these conditions?
Well, some may refuse. Others may attend, however, and get you to a garage but will charge around 2.50 - 3.00 per mile for doing so on the grounds of human error .
With the company I represent, RAC Motoring Services, this is done free of charge .
Example Two: involved in an accident .
Again, the company I represent will attend road traffic accidents and recover your vehicle free of charge .
Some companies will not attend however, and others, if they do attend, will charge around 250 minimum to recover the vehicle.
Unfortunately, these are two fairly regular occurrences, both of which would require an understanding and flexible Breakdown Service Provider to come to your aid and you probably won t find them by simply looking for the least expensive.
However, it is possible to get the level of service you would like and expect, by talking to the right people and asking a few questions. By doing this, you can get the information you require in order to make a more informed decision.
About the author:
Les Shaw operates in the UK as a Face to Face agent representing RAC Motoring Services.
Les provides news and articles on his blog about breakdown cover
and provides an easy to book service for the UK public at http://www.SimplyBreakdownCover.co.uk
Related post
Breakdown Recovery Services - An Invaluable Service For Anyone Who Drives
Breakdown Recovery Services - An Invaluable Service For Anyone Who DrivesBy Gabriel J. Adams
Breakdown recovery services are an invaluable serv...
Breakdown Cover - Is there a Question Mark around Comparison Sites?
Breakdown Cover - Is there a Question Mark around Comparison Sites?By Les Shaw
There are plenty of websites promoting breakdown cover and man...
Breakdown Cover - Assistance To Deal With Car Breakdown
Breakdown Cover - Assistance To Deal With Car BreakdownBy Smith James
Breakdown cover ensures that you do not ever have to stand in the middle ...